UC Engineers

Our Unified Communications (UC) or Collaboration team is composed of engineers skilled in Cisco and Microsoft VoIP technologies, holding certifications across the spectrum from Level 1 CCNA to Cisco Certified Specialist Collaboration and Level 2 CCNP Collaboration. These experts are tasked with managing and enhancing your company’s voice and collaboration system integrations. They deftly handle the deployment and maintenance of video conferencing, instant messaging, and voice systems, ensuring seamless connectivity and reliable user support for a multitude of UC applications such as PBXs, voice gateways, phones, video conferencing endpoints, dial plans, and IM applications, among others.
Voice Application Implementation, Upgrades, and Maintenance:
Our UC Engineers bring extensive experience in implementing, upgrading, and maintaining voice applications, in addition to supporting migrations and resolving challenges with:
  • Cisco Unified Communications Manager – CUCM
  • Cisco Instant Messages and Presence – IM&P
  • Cisco Unity Connection
  • Cisco Unified Contact Center Express – UCCX
  • Cisco Emergency Responder – CER
  • Cisco Call Manager Express
  • Cisco Expressways
  • Imagicle Call Recording
  • Calabrio Call Recording
Video Collaboration Endpoint Implementation and Configuration:
We specialize in setting up video collaboration solutions tailored for various environments, from classrooms and auditoriums to conference rooms, utilizing tools and devices such as:
Webex Control Hub for Cisco video collaboration device registration:
  • Webex Room Kit Devices
  • Webex Board Devices
  • Cisco Room Series
Implementation and Configuration of Voice Gateways for Analog and Digital Lines:
Our team excels in integrating voice protocols necessary for application interconnectivity and public telephone network access, performing tasks such as:
  • Configuring Cisco ISR Routers as edge devices (CUBE) for PSTN access through SIP trunk connections, T1/E1.
  • Configuring Cisco ISR Routers as edge devices (CUBE) for redundancy in remote locations or offices (SRST).
  • Establishing connections between Voice Gateways and Cisco Call Manager (CUCM) using protocols such as SIP, SCCP, MGCP, and H.323.
  • Interconnect Voice Gateways with MS Teams using the SIP protocol.
  • Connecting analog devices using Cisco Voice Gateways on FXO and FXS interfaces.
Cloud Based Telephony Solutions Support and Implementation:
We offer comprehensive services for cloud telephony solutions, including:
  • Microsoft Teams Calling Plan
  • Webex Calling.
  • Webex Contact Center.
  • MS Teams and SBCs integration for PSTN access.
  • Webex Calling and SBCs integration for PSTN access.
  • Virtual CUBE (vCUBE)
Our UC Engineers are dedicated to providing advanced, secure telephony and collaboration solutions that align with your organizational needs, whether it’s on-premises or cloud-based infrastructure.

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With Scale Nearshoring,
you’re not just hiring Helpdesk Engineers
you’re partnering with professionals who are committed
to your growth and success.
Let us help you enhance your customer support
while optimizing costs and efficiency
Why Choose Scale Nearshoring for Helpdesk Engineers?
Our Helpdesk Engineers are more than technical experts they’re dedicated customer service professionals.
By partnering with Scale Nearshoring, you gain access to a team that prioritizes your customer satisfaction and operational success.
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